Complaints Policy

Training Link are committed to delivering the best learning experience to all of our students by providing a professional and efficient service at all times.
However, we do appreciate that from time to time things can go wrong. If this does happen, we want to know as soon as possible so that we can endeavour to put things right.
If you feel at any point that you are not happy with the service or conduct provided by your tutor or any member of staff, or if you have a concern or complaint, please contact us by any of the following methods:

Telephone: 0121 323 4477

From receipt of your complaint we will deal with it promptly, courteously and efficiently.
Your case will be reviewed, and if required, a full investigation into your complaint will be carried out. All e-mail, written and verbal correspondence is recorded as part of our quality assurance procedures, and as such, all will be examined as part of this investigation.
You will be kept informed of any decisions relating to your complaint and if any action is to be taken.

However you register your concern or complaint, we will do our best to resolve the problem as soon as possible. If this is not possible, we will agree a course of action with you.