This programme is designed for people who wish to gain an understanding of principles and practice of Customer Service Excellence. No prior knowledge is required.
The objectives of the course are to:
Interest Free Payment Plan for this course consists of an initial payment of £41.00 followed by 12 monthly payments of £29.50.
Offer Price £395.00.
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Customer Service Accreditation
At the end of the Customer Service course successful learners will receive a Certificate of Achievement by ABC Awards and a Learner Unit Summary (which lists the details all of the units you have completed as part of your course).
The Customer Service course has been endorsed under the ABC Awards’ Quality Licence Scheme. This means that Kendal Publishing Ltd has undergone an external quality check to ensure that the organisation and the courses it offers, meet certain quality criteria. The completion of this course alone does not lead to an Ofqual regulated qualification but may be used as evidence of knowledge and skills towards regulated qualifications in the future. The unit summary can be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this sector. To this end the learning outcomes of the course have been benchmarked at Level 3 against level descriptors published by Ofqual, to indicate the depth of study and level of difficulty involved in successful completion by the learner.
The Customer Service course itself has been designed by Kendal Publishing Ltd to meet specific learners’ or employers’ requirements. ABC Awards’ endorsement involves a robust and rigorous quality audit by external inspectors to ensure quality is consistently met. A regular review of courses is carried out as part of the endorsement process.
ABC Awards is a leading national Awarding Organisation, regulated by Ofqual, and the Welsh Government.
The course is designed for study by distance learning at work or at home. Students receive course manual, assignments and study guide plus tutor support by mail and email. You can start at any time and plan your studies over a period of up to one year from the time of registration.
Each element is followed by a written assignment, which is submitted and marked by your tutor. There is no external examination required.
Students may register at any time and have a full year to complete their studies. The course will take around 60 hours of study to complete.
The course is divided up into seven modules, as follows:
Module 1: What is Customer Service Excellence?
Module 2: Why is Service Excellence Important?
Module 3: What Do Customers Want?
Module 4: How to Plan for Service Excellence
Module 5: How to Deliver Service Excellence
Module 6: How to Monitor Service Excellence
Module 7: How to Maintain Service Excellence
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