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Executive Office Skills – Level 2 -



Executive Office Skills – Level 2


Student Profile

This programme is designed for people who wish to gain an understanding of principles and practice of office skills for the senior administrator. No prior knowledge is required.


The objectives of the course are to:

  • Introduce the benefits of good customer care
  • Explore ways of handling complaints and difficult customers
  • Demonstrate customer care in face to face and written forms of contact
  • Raise awareness of good practice in personnel administration
  • Explore the techniques of recruitment and interviewing
  • Demonstrate the need for staff record keeping
  • Develop project management techniques
  • Introduce team selection techniques
  • Develop an understanding of body language
  • Develop listening skills
  • Demonstrate letter writing skills
  • Practice good telephone communication skills
  • Explain the training cycle
  • Demonstrate training methods and techniques

Interest Free Payment Plan for this course consists of an initial payment of £31.00 followed by 12 monthly payments of £22.00. 

Offer Price £295.00.

For alternative payment plans, please Contact Us

Finance options provided by divido

SKU: tl-cieos Category:

Executive Office Skills Accreditation

At the end of this Executive Office Skills course successful learners will receive a Certificate of Achievement by ABC Awards and a Learner Unit Summary (which lists the details all of the units you have completed as part of your course).

The Executive Office Skills course has been endorsed under the ABC Awards’ Quality Licence Scheme.  This means that Kendal Publishing Ltd has undergone an external quality check to ensure that the organisation and the courses it offers, meet certain quality criteria.  The completion of this course alone does not lead to an Ofqual regulated qualification but may be used as evidence of knowledge and skills towards regulated qualifications in the future.  The unit summary can be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this sector.  To this end the learning outcomes of the course have been benchmarked at Level 2 against level descriptors published by Ofqual, to indicate the depth of study and level of difficulty involved in successful completion by the learner.

The Executive Office Skills course itself has been designed by Kendal Publishing Ltd to meet specific learners’ or employers’ requirements.   ABC Awards’ endorsement involves a robust and rigorous quality audit by external inspectors to ensure quality is consistently met.  A regular review of courses is carried out as part of the endorsement process.

ABC Awards is a leading national Awarding Organisation, regulated by Ofqual, and the Welsh Government.

Study Method

The course is designed for study by distance learning at work or at home. Students receive course manual, assignments and study guide plus tutor support by mail and email. You can start at any time and plan your studies over a period of up to one year from the time of registration.


Each element is followed by a written assignment, which is submitted and marked by your tutor. There is no external examination required.

Course Duration

Students may register at any time and have a full year to complete their studies. The course will take around 120 hours of study to complete.

Pack/Course Contents

  • Study guide
  • Comprehensive study notes for each element of the course
  • Self-assessment activities
  • Assignments
  • Tutor support
  • Assignment marking & feedback
  • Accreditation

Module A – Customer Services

  • Face to face contact
  • Dealing with awkward customers
  • Where are you?
  • Dealing with complaints
  • Complaints policy
  • Do’s and don’ts of complaint handling
  • Is the customer always right?
  • Dangerous contact
  • Person to person contact

Module B – Personnel Administration

  • The work cycle
  • Recruiting
  • Shortlisting
  • Checklist on interview
  • Contract of employment
  • Personnel files
  • Data protection
  • Job descriptions
  • Health and safety
  • Staff security

Module C – Project Management

  • Defining a project
  • Work structures
  • Choosing your team
  • Resourcing the information
  • Who does what
  • Gantt charts

Module D – Communications

  • Body language
  • Appearances can be deceptive
  • Emphasis on words
  • Listening skills
  • Letter writing
  • Using the telephone
  • Getting the message

Module E – Training Administration

  • The training cycle
  • Who benefits from training
  • Planning training
  • Training methods
  • Training environment
  • Equipment
  • Visual aids
  • Evaluation

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