Terms and Conditions

Terms and Conditions

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Training Link’s relationship with you in relation to this website.

The terms “Training Link” or “us” or “we” refers to the owner of the website whose registered office is Unit B, Meltex House, 65-67 Kepler, Tamworth, Staffordshire, B79 7XE. The term “you” refers to the user or viewer of our website or the person responsible for payments in relation to a credit agreement.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Your use of any information on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • You may not create a link to this website from another website or document without Training Link’s prior written consent.
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.

Course Duration:

The duration of each course varies, and it is the student’s responsibility to complete the course within this time period. In cases where a package of courses have been purchased, each course within the package has the same duration as if purchased individually, but as the courses were purchased as a package, it is deemed to be a single product. No refunds will be allowable on any incomplete courses within the package. If you need any clarification as to the duration of your unit or course/s, please contact your tutor.

Communication is Key:

It is the students’ responsibility to ensure that they are able complete all of the courses included in the package within the specified and allowable time prior to purchase. Once the first course is completed up to exam stage, the next course will be sent out. At this time the duration for the next course will begin. Commencement of the next course can be delayed providing we are notified prior to sending the course out.

We understand that life (and circumstances) can at times be very demanding, and with this in mind we can extend the duration of your course, or put support on hold for a negotiated period of time, providing that we have been notified of such circumstances within the original period of study time specified for the current module. Notification beyond the original period will not be accepted.

It is the students’ responsibility to notify us of any change in circumstances and not ours to contact a student to enquire as to why there has been a break in study. Failure to notify us can result in further fees becoming payable prior to recommencing our services. Currently the fee to extend support for a single course is £95.00. In cases where a twelve month period has lapsed since commencement of studies it may also be necessary to purchase new materials, as syllabus, software compatibility and content changes on a regular basis. Any changes to syllabus during the original duration will be provided by us free of charge.

Awarding bodies such as ICB can make changes to the qualification requirements resulting in students having to complete further levels of study. We will notify students who are actively learning of any such changes and any extra courses that may have to be purchased. Discounts will be available in order to help with continuation of study.

Returns Policy:

As part of our terms, you may cancel your program of study at any time before you receive any course materials associated with a single course (or a package of courses) and you will receive a full refund of all amounts paid. As our course packages attract various discounts and/or offers at the time of purchase, these are deemed to be a single course/purchase and must be treated as such.

Within the first 14 days of purchasing your course, you may cancel your course in writing and return the course materials at your own expense. So long as we then receive the course materials in good condition (if course materials were sent), within 14 days of you receiving your courses, you will receive a full refund of all amounts paid less any reasonable costs incurred related to the services we provide (e.g. registration fees with any awarding body). We suggest using special or recorded delivery to ensure it is returned. Alternatively you can swap your course materials for a course of the same value.

Providing the course materials are returned in re-saleable condition and not marked in any way along with an explanation of why you are not satisfied with the goods or services, a full refund will be issued.
In cases where it is found the materials or services are not the reason for cancelling, a minimum charge of £55 per cancelled course will be made to cover costs incurred by Training Link.

In some cases registration fees will have been paid to an awarding body by Training Link on your behalf. These fees are non-refundable by the awarding body and as such will have to be added to any cancellation fee. You are within your rights to approach the awarding body to ask for a refund.

In situations where a course has been funded by a third party, Training Link are obliged to contact the funding body in order to establish who should be refunded.

Awarding bodies

Training Link does not indemnify the customer against the failure of the ‘awarding body’. In the unlikely event that an awarding body becomes insolvent, no refund will be provided by Training Link.


Payments related to the sale of Course(s) also include the provision of the services that we offer plus any further materials provided by Training Link.

The price for the course is payable by you prior to delivery, and shall be payable by you in full by credit/debit card, bank transfer or by entering into a Credit Agreement. Prices are liable to change at any time, but changes will not affect any orders already accepted.

Under no circumstances shall we deem to have received payment until confirmed payment has been received by us.

Monthly Payment Plans – Flexible Payments with Omni Capital Retail Finance:

If you have selected a payment plan, then the first payment of the plan will be taken on the date you purchase the product (via Credit/Debit card or PayPal payment).

All subsequent payments will be set up using our third-party finance company.

The application process is simple; takes around 5 minutes for you to complete, is carried out online with a decision made within 30 seconds of completion

Who is Eligible for Finance?

Applying for an instalment plan is similar to applying for a new credit card. The details you provide are checked against public registers, such as credit-rating agencies. To increase the chances of acceptance, ideally, you will have a good credit history – (no late payments, CCJ’s, etc.) – and meet the following minimum criteria:

  • Be a UK resident
  • Be over 18 years of age
  • Have 3 years of UK address history
  • Be working at least 16 hours per week
  • Have a valid phone number and email address
  • Delivery address must be to the address you put on your finance application (billing address)

Payment by Third Party Finance, Omni Capital Retail Finance

If you choose to pay your instalments by our third-party finance company, you will be bound by their terms and conditions.

If you choose to pay for your course through Omni Capital Retail Finance, the course and its materials will remain the property of Training Link until full payment is received from the finance company.

If you cancel the finance application after the materials have been sent to you, you will be charged the full amount of the course fee, unless you have notified us in writing that you wish to cancel your enrolment. Please refer to our returns policy in our terms and conditions for further details on returning your material.

Consumer Credit Service Terms and Conditions

Consumer credit service is provided by Omni Capital Retail Finance. Omni Capital Retail Finance is authorised and regulated by the Financial Conduct Authority (Reference Number: 720279).

Registered offices are 10 Norwich Street, London, EC4A 1BD. Company Registration No. 7232938

For more information please refer to https://www.omnicapitalretailfinance.co.uk

Finance is provided through the Omni Capital Retail Finance platform. You will be offered the best rate available based on your credit history and our lenders’ credit decision policies.

About Omni Capital Retail Finance

Omni Capital Retail Finance is authorised and regulated by the Financial Conduct Authority. For more information, please visit: https://www.omnicapitalretailfinance.co.uk


If you would like to speak to us about alternative payment options, or if you have any questions that you would like answering, feel free to give us a ring on 0121 323 4477 or send us an email at studentservices@training-link.co.uk, and we would be happy to answer any questions you might have.

Tutor Support Terms and Conditions:

Drawing from over 15 years of experience in providing tutor support for Sage and Bookkeeping courses, we feel that we have developed the most efficient and effective methods of delivering this support.
All courses provided by Training Link lead to skills and qualifications associated with professional careers in bookkeeping and Accounts, and as you would expect, our tutors are fully qualified and conduct themselves in a professional manner. Therefore our terms and conditions are as follows:

E-mail is very often abused in terms of how people address each other; although correspondence between friends is usually informal, the fact remains that when sending an e-mail it is classified as an official document and its contents can be used as evidence in a dispute. With this in mind, and in order to correspond in a manner fitting with the course you are studying, we have laid down the following terms and conditions which form part of your contract with us (the Training Provider).

  • All students to address their Tutor by name.
  • All students to sign off with their full name on all correspondence.
  • All e-mails must be treated as a professional document, therefore must not contain mobile phone style texting abbreviations and should be politely written.
  • All details of course, chapter and page must be given when requesting help (if applicable); please be specific and provide as much detail as possible relating to the problem or question. This also applies when sending work for marking via email or post to your Tutor.
  • Support is available from 9 am to 5 pm Monday to Friday. Support outside these hours is provided, but it is purely voluntary and at the discretion of the Tutor and Technical Support team.
  • Telephone support is available, but is not provided as standard, as 95% of the time you will require a written answer to your question. Training Link do however reserve the right to contact a student by telephone at a convenient time to you if written help is not sufficient enough to resolve a problem.
  • Contacting Training Link’s office in relation to a support issue will likely result in you being informed to contact your tutor via the method laid out in your course notes and instructions.
  • Before contacting support please ensure that you have thoroughly read through your documentation and also the Course notes and Instructions in order to avoid embarrassment. Course notes and Instructions are provided to aid you in your studies and also outline the processes for you (and ourselves) to follow.
  • Any abusive or disrespectful email or call may result in instant suspension of Tutor Support, or even risk the maximum penalty of expulsion from your studies without a refund.


Within a course of study, wherever there is a computerised element, we will provide you with a full working version of the software for your studies.

Please Note: A Windows compatible computer is required to run Sage 50 Professional software. Sage Business Cloud software can be run on any device.

Recommended system requirements:

  • A Windows compatible computer, with a 2Ghz processor or higher
  • 2Gb RAM
  • 1Gb of free disk space
  • Internet Explorer v7 or higher
  • An Internet connection
  • Minimum screen resolution of 1024×768
  • Antivirus software should be configured to exclude Sage files from its scanning routines.

Operating Systems:

  • Microsoft Windows 10
  • Microsoft Windows 8
  • Microsoft Windows 7

Sage 50 Professional software is not compatible with Macs. If you only have access to a Mac, we suggest using Apple Bootcamp to install Windows, as this will enable you to run the software on the Windows side of your Mac.


Training Link is committed to protecting your privacy online. Our policy explains how we will do this, but for full details of our privacy policy, please click here.

What information do we collect?

We collect your name, e-mail address, postal address, date of birth and telephone number. We use these details to contact you on matters that relate to your course, and to ensure that the course is appropriate to your requirements. Depending on the circumstances and/or course, we might also contact you on occasion to provide you with further information related to other courses that act as natural progression or continuous professional development.

All personal information is held securely on our database. You are welcome to request the information that we hold free of charge, but this must be done on an individual basis. We WILL NOT disclose any information to anyone until they have verified their identity, and that the identity relates directly to the information requested.

Rights of individuals

Individuals have a number of rights in relation to the information that we hold about them. These rights include:

  • The right to access information we hold about them and to obtain information about how we process it.
  • In some circumstances, the right to withdraw their consent to our processing of their information, which they can do at any time. We may continue to process their information if we have another legitimate reason for doing so (for example, if they’re currently studying with us).
  • The right to request that we rectify their information if it’s inaccurate or incomplete.
  • In some circumstances, the right to request that we erase their information. We may continue to retain their information if we’re entitled or required to retain it.
  • The right to object to, and to request that we restrict our processing of their information in some circumstances. Again, there may be situations where individuals object to, or ask us to restrict our processing of their information, but we’re entitled to continue processing their information and/or to refuse that request.

If we refuse any request, we will explain our reasons. If you do not agree with our decision you have the right to complain to the supervisory authority and to a judicial remedy.

What we need from you

You’re responsible for making sure the information you give us, information which is provided by individuals connected to you or your business, or information which is otherwise provided on your behalf is accurate and up to date, and you must tell us if anything changes as soon as possible.

Use of Cookies:

Cookies are small files which many web sites transfer to your hard disk. They can inform the web site what pages you visit, and your preferences, which enable web sites to provide you with a more personalised service. You can set your browser to refuse cookies, or to warn you before accepting them.

We use cookies, but most parts of our site can be accessed even if your cookies are turned off. You may find there are parts of the site which you cannot access if your cookies are turned off.

How do we use your information?

We use the information to help us understand more about how our web site is used, pages that get visited etc. It is information we use to help improve our site.

When do we share information?

We follow strict security procedures for storing and disclosing information you give us, as required by the General Data Protection Regulations.
Registered with ICO  – Register entry Z6670133

We never sell and do not share your personal information to anyone that isn’t directly associated to the provision or delivery of your course.

Some of our products are hosted by third parties, but we agree with those third parties that they will keep your information secure and not use it for any other purposes.

Third Parties

Depending on the course or package that you have chosen (and means of payment), it might be necessary to share at least some of your information with one or more of the following companies/organisations in order to facilitate the smooth provision or delivery of your course.

  • Softext – Nominated IT and software service provider
  • The Association of Accounting Technicians (AAT) – Awarding Body
  • The Institute of Certified Bookkeepers (ICB) – Awarding Body
  • Study House – Business Practices Course Provider
  • Parcelforce/Royal Mail – Course Delivery Operator
  • Worldpay – Online Payment System
  • PayPal – Online Payment System
  • Omni Capital Retail Finance – Nominated Finance Company


All personal and credit card information that we might obtain is encoded using Secure Sockets Layer (SSL) technology before being sent over the Internet. To protect your data further, any credit card information that is given to us is always stored in encrypted form in a database that is away from our Web site database, so it isn’t connected to the Internet. Credit card transactions are issued a digital certificate, ensuring that your data can only be read by our transaction system as long as your browser shows its secure mode symbol (such as a key or closed lock).

To make the most of the security on our site, we recommend using either Netscape Navigator® or Microsoft® Internet Explorer™ version 4.0 or higher, both of which enable SSL. We also recommend setting your browser preferences to accept cookies and enable JavaScript™.

If we believe that your use of the site is unlawful or damaging to others, we reserve the right to disclose the information we have obtained through the site about you to the extent that it is reasonably necessary in our opinion to prevent, remedy or take action in relation to such conduct.

You may request details of personal information which we hold about you under the General Data Protection Regulations.

Legal Notice:

Copyright and Trade Marks

All materials on this web site are the copyright of Training Link, or are reproduced with permission from other copyright owners. All rights are reserved. The materials on this web site may be retrieved and used for personal use. No materials may otherwise be copied, modified, published, broadcast or otherwise distributed without the prior written permission of Training Link.


Links to other web sites are provided by Training Link in good faith and for information only. Under these terms, Training Link disclaims any responsibility for the materials contained in any web site linked to this site.

Conflict of Interest Policy

As an approved AAT training provider, Training Link are required to identify, log and report all actual or potential conflicts of interest to the AAT.

Examples of conflicts of interest may include but are not limited to:
• A Training Link employee is related to a student who is registered for an AAT qualification, or taking an assessment at the organisation.
• An employee or contractor of Training Link is related to a person who is a Director, Council Member, employee or contractor of AAT.

If you are related to a member of staff at Training Link, this needs to be declared to Training Link prior to completing your enrolment.

Complaints Procedure:

If you feel at any point that you are not happy with the service or conduct provided by your tutor or any member of staff, you will be provided with details on who to contact in your study pack. You will be required to provide full details of your complaint including your name, course and level of study plus the staff member or tutors’ name. Your case will be reviewed and if required a full investigation into your complaint will be carried out.
All e-mail, written and verbal correspondence will be examined as part of this investigation. You will be kept informed of any decisions relating to your complaint and any actions (if any) are to be taken.

We at Training Link will adhere to our contract with you in providing a professional and efficient service at all times.

At the end of the day, if we have happy students we also have happy tutors.

We hope you enjoy your studies with us and wish you every luck and success in the future.

Student Declaration:

Please be advised that it is in your best interest to disclose present or past bankruptcies, credit agreements, criminal convictions and/or civil sanctions. If an individual is admitted as a student member and it later transpires that they have not disclosed this information, the awarding body reserves the right to revoke their student membership.

Whilst an applicant may be admitted to student membership with a declaration, they may not be eligible for full membership, depending on the nature of their circumstances at the time they complete the qualification.