Terms and Conditions
Terms and Conditions
The terms “Training Link” or “us” or “we” refers to the owner of the website whose registered office is Unit B, Meltex House, 65-67 Kepler, Tamworth, Staffordshire, B79 7XE. The term “you” refers to the user or viewer of our website or the person responsible for payments in relation to a credit agreement.
The use of this website is subject to the following terms of use:
- The content of the pages of this website is for your general information and use only. It is subject to change without notice.
- Your use of any information on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
- This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
- All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
- Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
- From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
- You may not create a link to this website from another website or document without Training Link’s prior written consent.
- Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.
Course Duration and Package Structure:
The duration of each course varies depending on the qualification level, and it’s the student’s responsibility to complete the course within the specified study period.
- Course Packages: Where a package containing multiple courses or modules has been purchased, each individual course within the package carries its own dedicated allowable duration. If you need any clarification as to the duration of your unit or course/s, please contact your tutor. To ensure structured progress, subsequent courses in a package are dispatched once the preceding course reaches the final assessment or examination stage. The allowable duration timer for the next course begins only upon dispatch. When courses are purchased as a package, it is deemed to be a single product. No refunds will be allowable on any incomplete courses within the package.
- Pausing or Extending Studies: We understand that personal circumstances can change. We can extend your course duration or place your support on hold for an agreed period, provided you notify us in writing prior to the expiry date of your current module. Notifications received after the course deadline has passed cannot be accepted retroactively.
- Archived Courses & Reactivation: If a course timeframe expires without an extension or pause being arranged, the course will be archived. To reactivate an archived course and regain access to online learning portals, updated materials, and tutor support, both a £55 administration fee and the applicable extension fee will be payable. Depending on the length of time that has passed since archiving (and any intervening syllabus or software changes), reactivation may not be possible, and the purchase of an updated course may be required.
- Syllabus Changes: Awarding bodies (such as AAT and ICB) periodically update qualification requirements. If any syllabus or qualification changes affect your course, we will advise you at the appropriate time if applicable.
Returns, Cancellations, and Statutory Rights:
Under the Consumer Contracts Regulations 2013, you have the right to cancel your enrolment within 14 days of purchase without giving any reason.
- Cancellations Prior to Dispatch: You may cancel your enrolment at any time before physical or digital course materials are dispatched or accessed for a full 100% refund.
- Statutory 14-Day Cooling-Off Period: Within 14 days of receiving your course materials or online access credentials, you may cancel your contract by notifying us in writing. Upon receipt of returned physical materials in a resalable, undamaged condition, a full refund of all course fees paid will be issued. You are responsible for the cost of returning physical materials and we recommend using a tracked service.
- Deductions for Incurred Third-Party Costs: If we register you with an awarding body (such as AAT or ICB) during the 14-day cancellation window, these third-party registration fees are non-refundable once paid to the awarding body on your behalf and will be deducted from your final refund.
- Third-Party Funding: Where a course is funded by an employer, sponsor, or third party, Training Link will liaise directly with the funding body regarding any applicable refund.
Awarding bodies:
Training Link does not indemnify the customer against the insolvency or operational failure of external awarding bodies. In the unlikely event that an awarding body ceases operations, no refund will be provided by Training Link for services already delivered.
Payment Terms and Non-Payment:
- Payment Methods: Course fees are payable prior to delivery via debit/credit card, bank transfer, or through an approved Credit Agreement. Prices are subject to change, but changes will not affect orders already accepted.
- Payment Plans & Monthly Instalments: When paying via an instalment plan, it’s the student’s responsibility to ensure accounts are funded for scheduled collection dates. If your payment details change or you anticipate difficulty meeting a due date, please notify Training Link before the payment becomes due.
- Late Payments & Support Suspension: Failed or late instalments may incur a £35 administrative handling fee to cover processing and account recovery costs. In the event of non-payment, tutor support, assignment marking, portal access, and certification rights will be temporarily suspended until the account balance is brought up to date.
- Contractual Obligation: Enrolling on a course or entering into a credit agreement constitutes a legally binding contract to pay the full agreed amount, irrespective of course completion, unless a formal cancellation within the statutory window has occurred or a complaint ruling determines otherwise.
Monthly Payment Plans – Flexible Payments with Omni Capital Retail Finance:
If you select an instalment option powered by our finance partner, Omni Capital Retail Finance, your initial payment is taken upon checkout, and subsequent monthly payments are managed via the finance provider.
The application process is simple; takes around 5 minutes for you to complete, is carried out online with a decision made within 30 seconds of completion
Who is Eligible for Finance?
Applying for an instalment plan is similar to applying for a new credit card. The details you provide are checked against public registers, such as credit-rating agencies. To increase the chances of acceptance, ideally, you will have a good credit history – (no late payments, CCJ’s, etc.) – and meet the following minimum criteria:
- Be a UK resident
- Be over 18 years of age
- Have 3 years of UK address history
- Be working at least 16 hours per week
- Have a valid phone number and email address
- Delivery address must be to the address you put on your finance application (billing address)
Payment by Third Party Finance, Omni Capital Retail Finance
If you choose to pay your instalments by our third-party finance company, you will be bound by their terms and conditions.
If you choose to pay for your course through Omni Capital Retail Finance, the course and its materials will remain the property of Training Link until full payment is received from the finance company.
If you cancel the finance application after the materials have been sent to you, you will be charged the full amount of the course fee, unless you have notified us in writing that you wish to cancel your enrolment. Please refer to our returns policy in our terms and conditions for further details on returning your material.
Consumer Credit Service Terms and Conditions
Consumer credit service is provided by Omni Capital Retail Finance. Omni Capital Retail Finance is authorised and regulated by the Financial Conduct Authority (Reference Number: 720279).
Registered offices are 10 Norwich Street, London, EC4A 1BD. Company Registration No. 7232938
Finance is provided through the Omni Capital Retail Finance platform. You will be offered the best rate available based on your credit history and our lenders’ credit decision policies.
About Omni Capital Retail Finance
Omni Capital Retail Finance is authorised and regulated by the Financial Conduct Authority. For more information, please visit: https://www.omnicapitalretailfinance.co.uk
Questions?
If you would like to speak to us about alternative payment options, or if you have any questions that you would like answering, feel free to give us a ring on 0121 323 4477 or send us an email at studentservices@training-link.co.uk, and we would be happy to answer any questions you might have.
Tutor Support Guidelines:
Our tutors are fully qualified accounting and bookkeeping professionals dedicated to helping you pass your exams. To ensure a productive learning environment, student communication is subject to the following guidelines:
- Professional Correspondence: Email communication forms part of your academic record. Students are asked to address their tutor by name, sign off with their full name, and maintain clear, polite, and professional written language.
- Query Details: To help your tutor provide the fastest and most effective guidance, please include the specific unit, chapter, page number, and task reference when submitting questions or work for marking.
- Support Availability: Tutor support is available from 9:00 am to 5:00 pm, Monday to Friday. Assistance provided outside these hours is voluntary at tutor discretion.
- Self-Directed Learning: We encourage students to consult their Course Notes and Welcome Guide alongside their study materials, as most procedural questions regarding assignment submissions and exam bookings are fully answered there.
- Zero Tolerance for Abuse: Any disrespectful, aggressive, or abusive behaviour toward tutors or administrative staff will result in the immediate suspension of tutor support and may lead to expulsion from the course without a refund.
Software & Technical Requirements:
Where a course includes a practical software component (e.g., Sage, Xero, or BrightPay), working access or software licences will be provided.
- Operating System Compatibility: Sage 50 Professional requires a Microsoft Windows operating system. Xero and Sage Business Cloud software are web-based and accessible on any internet-enabled device (including Mac and desktop browsers).
- Recommended System Requirements (for Windows-based software):
- Operating System: Windows 10 or Windows 11 (32-bit or 64-bit)
- Processor: 2GHz dual-core processor or higher
- Memory: 4GB RAM or higher
- Disk Space: 2GB free disk space
- Browser: A modern, updated web browser (e.g., Google Chrome, Microsoft Edge, Mozilla Firefox, or Safari)
- Internet Connection: Broadband connection required for software updates and online portal access
Privacy and Data Protection
Training Link is committed to protecting your personal data in accordance with UK GDPR and the Data Protection Act 2018 (ICO Register Entry: Z6670133). For full details on how we collect, store, and process your data, please view our full Privacy Policy.
- Information We Collect & Purpose: We collect your name, email address, postal address, date of birth, and telephone number. This data is processed to manage your enrolment, deliver study materials, provide tutor support, and update you on natural course progression or professional development opportunities relevant to your studies.
- Identity Verification & Third Parties: To comply with data protection laws, we will not discuss or disclose student account details to any third party (including family members or employers) without explicit written authorisation and identity verification.
- Essential Data Sharing: We never sell your personal data. Data is shared strictly with essential third-party processors necessary to deliver your course. These include:
- Awarding Bodies (e.g., AAT, ICB)
- Software & Assessment Providers (e.g., Sage, Xero, BrightPay, Rogo)
- Couriers & Delivery Services (e.g., Royal Mail, Parcelforce)
- Payment Gateways & Finance Providers (e.g., Worldpay, PayPal, Omni Capital Retail Finance)
- Data Security: All personal and payment transactions are processed using industry-standard Secure Sockets Layer (SSL) encryption and secure databases to protect your information from unauthorised access.
- Your Individual Rights: Under UK GDPR, you have the right to request access to the personal data we hold, request corrections, or request erasure where processing grounds no longer apply.
Cookies & Website Analytics:
Our website uses cookies to improve your browsing experience, analyse site traffic, and remember your preferences. You can adjust your browser settings to refuse or restrict cookies, though some features of the site may not function fully as a result.
Legal Notices & Student Declarations
- Intellectual Property: All study materials, web layout, and course content are the copyright of Training Link or licensed partners. Content is provided for personal educational use only and may not be reproduced, modified, or redistributed without prior written consent.
- Conflicts of Interest: As an approved AAT and ICB training provider, Training Link must report any potential conflicts of interest. Students must declare prior to enrolment if they are related to any employee of Training Link or the awarding bodies.
- Awarding Body Eligibility: Applicants are advised to disclose any past bankruptcies, criminal convictions, or civil sanctions prior to enrolment. Awarding bodies reserve the right to refuse or revoke student membership based on character background checks.
Complaints & Service Standards
At Training Link, we’re committed to providing a professional, efficient, and supportive service at all times. If at any point you feel dissatisfied with the service, tuition, or conduct provided by any member of staff, we encourage you to let us know so we can put things right.
We operate a structured, 3-Stage Complaints Procedure to ensure all concerns are handled fairly, promptly, and transparently. All complaints must follow this sequential process, starting with informal resolution at Stage 1.
For full details on how to raise a concern, required submission information, response timeframes, and escalation options, please view our complete Student Complaints Policy here
